If the previous steps did not work and you’re using an independent router in your network, try to bypass it and connect your computer directly to the modem.

UPnP Port Mapping - Automatically employ UPnP to open the appropriate port and allow for the transmission of files during version updates. Port numbers that may be used by the PlayOnline server group. We can also give you the port range to use.Please also note that a static IP address is required to enable port forwarding (you will find all the relevant information in the above-quoted website). configure your router to open these ports for a particular program).Ī simple procedure can be found here (just pick your router model and follow the instructions). If this is the case you will need to do “port forwarding” (i.e.

However, some older routers might block the ports used by the game.

Most routers nowadays use UPnP (universal plug and play) protocol.

Check your IP address (If you do not know it, you can find out here, otherwise go to start un and type in cmd and then ipconfig).Check that your connection type and speed meets the minimum requirements for our game.Did you contact your internet service provider (ISP)? Please consider doing it, to see if there is any particular problem going on their side.Wait a couple of minutes after switching on your modem/router again and see if this solved the issue. This means switching off and unplugging your modem/router for at least 1 minute and then power it back up. Try to power cycle the modem and/or router.Please check your internet connection and that you can browse the internet without trouble.As the cause of disconnections or any other connection issue can be various, we encourage you to try the range of solutions below prior to calling our Support Centre, should you encounter any connection issues:

Universal media server firewall bypass